Q: What makes Amrusad different?
A: We focus on accessible luxury. Our curated collections combine quality, affordability, and style for a truly unique shopping experience.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number and instructions via email.
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. Visit our Returns & Refunds page for details.
Q: How long will it take to receive my order?
A: Your order will be processed within 1-2 business days. Standard shipping takes about 3-5 business days, while express shipping takes 1-2 business days after processing. Delivery times may vary based on your location.
Q: How can I track my order?
A: Once your order ships, we send an email with a tracking number and link so you can monitor its progress. If you encounter any issues, our customer service team is happy to help.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over a specified amount, which will be automatically applied at checkout.
Q: What is your return policy?
A: We accept returns or exchanges within 30 days of delivery. Items must be unused, in original condition, and include all original packaging. Please note that personalized or final sale items are not eligible for return.
Q: How do I start a return or exchange?
A: Simply email us at support@amrusad.com with your order number and reason for the return. We’ll provide you with a Return Authorization Number (RAN) and instructions for sending back your item.
Q: Who pays for return shipping?
A: Return shipping costs are typically the customer’s responsibility unless the return is due to an error on our part (such as receiving a damaged or incorrect item).
Q: How long will it take to receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Q: What should I do if I receive a damaged or incorrect item?
A: Contact us immediately at support@amrusad.com with your order details and photos of the issue. We’ll work with you to resolve the problem by offering a replacement, repair, or refund.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Please note that international orders may incur customs duties, taxes, or fees, which are the customer’s responsibility.